Commander-In-Chief: Terms & Conditions

Return Policy & Customer Satisfaction

At X Plus Products, Inc., our customer service goal is the complete satisfaction of our customers.

We feel we are among the fairest merchants in the world and will work hard for our customers who are willing to work with us. If you have any questions or comments, please contact us. We will be happy to address your specific circumstances.

If you have a concern, please know we work hard to turn your concern into an opportunity – an opportunity to earn your complete satisfaction with us and our products via a first-hand demonstration of the way we do business which is to quickly and fairly address your concern.

WE ONLY SELL NEW MERCHANDISE

Our customers will never receive used products from us. All products we ship are brand new. But mistakes can happen during the manufacturing and assembly process, as well as through the shipping and handling process. We carefully inspect all merchandise before shipping and strive to only ship products we consider to be of "exceptional quality". However, if you receive a product and there is a concern, please contact us.

Warranty

Our products are sold with a warranty against manufacturer's defects for 30 days from the date of purchase.

Our products may contain what some may consider "irregularities". These may be minor plastic mold imperfections, minute graphic art concerns or other such trivial imperfections. Minor imperfections are considered normal and characteristic of mass production products. That said, inspect the product for imperfections that may require our attention and we will address incoming concerns through our customer service department. We believe in the products we sell and take great pride in their quality, so if there is a concern, we want to know about it and correct it quickly and fairly!!

Normally we don't issue refunds – our goal is to make you, our customer, happy by providing you with the product you want. If you receive a product you feel is defective, contact us.

If a replacement product is required, we will provide a Return Authorization number and replace the product under the following conditions:

  • Depending on the item and the amount of damage, we may request the defective damaged product be returned to us.

  • We will provide an exact replacement product, if possible..

  • If an item has been discontinued or is no longer available, we will contact the customer to determine whether to exchange it for a similar product or issue a refund.

When returning any products, please remember:

  • The U.S. Post Office has instructions to return merchandise to the sender which does not have a Return Authorization number, so make sure the Return Authorization number is clearly marked on the front of the package.

  • Products must be returned to us properly packed. We cannot extend refunds on products that are returned by customers, if the product is received damaged. Our customers have the responsibility of shipping undamaged products to us, just as we have the responsibility of shipping undamaged products to them.

  • Purchase of insurance on all merchandise shipped to us is recommended to prevent any discrepancy on returned products.

If the reason for the return is our fault:

  • The customer is still responsible for the shipping costs to return the product to us. We recommend the U.S. Post Office, either Priority Mail or First Class Mail, and again suggest the purchase of insurance on all merchandise shipped to us.

  • We will pay the shipping costs of the replacement product shipped to the customer.

  • We are unable to refund shipping expenses the customer may incur on returned orders or replacement orders shipped prior to our review and Return Authorization approval.

  • Under certain circumstances, we may, at our option, offer to refund the customer's money and not require an exchange.

Mail your return with the Return Authorization number marked clearly on the front of the package to:

X Plus Products, Inc.  4909 Manatee Ave W Bradenton, FL 34209 USA

But again, the first step is to contact X Plus Products, Inc. to initiate a resolution for your concern.

Again, we feel we are among the fairest merchants in the world and will work hard for our customers who are willing to work with us. If you have any questions or comments, please contact us. We will be happy to address your specific circumstances.

ALL CLAIMS FOR NON-RECEIVED MERCHANDISE MUST BE RECEIVED WITHIN 30 DAYS OF THE DATE OF PURCHASE

SORRY, NO RETURNS ACCEPTED WITHOUT PRIOR RETURN AUTHORIZATION

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